General terms and conditions of business
Sala Lieber Online-Shop
(As of December 1, 2025)
1. Scope of Application; Contract Language; Definitions
1.1 These General Terms and Conditions (hereinafter: GTC) apply to all orders placed with the Sala Lieber online shop. Our deliveries, services, and offers are provided exclusively on the basis of these GTC. Any terms and conditions that deviate from these GTC shall not apply. We expressly object to any counter-confirmations referring to your own terms and conditions of business and/or purchase; these shall not become part of any agreement unless confirmed in writing.
1.2 The language available for concluding the contract is German.
1.3 “Consumer” within the meaning of these terms and conditions is any customer who concludes the contract as a natural person for purposes that are predominantly neither attributable to his commercial nor his independent professional activity.
1.4 For the purposes of these General Terms and Conditions, an “entrepreneur” is any customer who, when concluding the contract, is acting in the course of his or her commercial or independent professional activity.
2. Conclusion of Contract
2.1 The presentation of products in the online shop does not constitute a binding offer to conclude a contract. Rather, it is a non-binding invitation to order products in the online shop.
2.2 At the end of the ordering process, the products you selected via the “Add to Cart” button will be summarized for you in an order overview. Here you can check, add to, or correct all the information you entered during the ordering process by using the correction tools provided in the order process.
2.3 By clicking the “Buy now” button, you submit your order details and declare to us a legally binding offer to purchase the products contained in the shopping cart of the online shop.
2.4 After receiving your acceptance, you will receive an order confirmation by email, which will list the details of your order again. This confirmation does not yet constitute a contract.
2.5 A purchase agreement for the product only comes into effect when we expressly declare acceptance or when we send the product to you – without prior express declaration of acceptance.
3. Aufrechnung; Zurückbehaltungsrecht
Zur Aufrechnung und zur Ausübung eines Zurückbehaltungsrechtes sind Sie nur hinsichtlich unbestrittener oder rechtskräftig festgestellter Gegenforderungen berechtigt. Ein Zurückbehaltungsrecht ist nur mit Ansprüchen aus dem jeweiligen Vertragsverhältnis selbst zulässig.
4. Delivery Terms
4.1 Unless otherwise agreed, delivery will be made from our warehouse to your private address or to the delivery address you have specified. We do not deliver to parcel lockers. We also offer the option of self-collection as described in section 4.1. 4.2.
4.2 Self-collection of goods is possible by prior appointment at our showroom, Kanalstrasse 25, 41460 Neuss. Collection is at the customer’s own risk and expense.
4.3 When importing products into countries outside Germany, import duties may apply, which you are responsible for paying. These vary in the respective customs territories. You are responsible for the proper payment of the necessary customs duties and fees.
5. Preise; Zahlungsbedingungen; Zahlungsverzug
5.1 Die im Online-Shop angegebenen Preise sind Endpreise. Eine Mehrwertsteuer wird nach Kleinunternehmerregelung (???) nicht berechnet. Zu den angegebenen Produktpreisen kommen noch Versandkosten von pauschal 30 Euro hinzu.
5.2 The following payment methods are generally available in the online shop:
PayPal:
Klarna:
Purchase on account:
Cash on pickup:
Insert content according to WooPayments terms and conditions (???)
5.3 If you default on payment, we are entitled to charge default interest at a rate of 5 percentage points above the base interest rate published by the European Central Bank per annum for consumers (see section 1.3) and 9 percentage points above the base interest rate published by the European Central Bank per annum for businesses (see section 1.4). In addition, we may charge a flat fee of EUR 2.50 per reminder, excluding the first reminder. If we can prove that we have incurred higher damages due to the default, we are entitled to claim these damages.
6. Retention of Title
The product remains our property until the purchase price has been paid in full.
7. Transportschäden; Untersuchungspflichten
Sind Sie Verbraucher (siehe Ziffer 1.3) und werden Produkte mit offensichtlichen Transportschäden an Sie geliefert, müssen Sie solche Fehler sofort beim Lieferant reklamieren und unverzüglich Kontakt mit uns aufnehmen. Wenn Sie als Verbraucher gelten (siehe Ziffer 1.3), hat die Versäumung einer Reklamation oder Kontaktaufnahme für Ihre gesetzlichen Ansprüche und deren Durchsetzung, insbesondere für Ihre Gewährleistungsrechte, keinerlei Konsequenzen.
8. Warranty
8.1 Unless expressly agreed otherwise, your warranty claims are governed by the statutory provisions of the German Civil Code (BGB) on the sale of goods (§§ 433 ff.).
8.2 If you are a consumer (see section 1.3), the limitation period for warranty claims for used goods is one year, deviating from the statutory provisions. This limitation does not apply to claims based on damages resulting from injury to life, body, or health, or from the breach of a fundamental contractual obligation, the fulfillment of which is essential for the proper performance of the contract and on which the contractual partner may regularly rely (cardinal obligation), nor to claims based on other damages resulting from an intentional or grossly negligent breach of duty by the user or its agents. Otherwise, the statutory provisions apply to the warranty.
8.3. 8.2 If you are a consumer (see section 1.3), the limitation period for warranty claims for used goods is one year, deviating from the statutory provisions. This limitation does not apply to claims based on damages resulting from injury to life, body, or health, or from the breach of a fundamental contractual obligation, the fulfillment of which is essential for the proper performance of the contract and on which the contractual partner may regularly rely (cardinal obligation), nor to claims based on other damages resulting from an intentional or grossly negligent breach of duty by the user or its agents. Otherwise, the statutory commissions apply to the warranty.
• In the event of defects, we will, at our discretion, provide a remedy by repair or replacement (subsequent performance). In the case of repair, we are not liable for any increased costs incurred by transporting the product to a location other than the place of performance, unless such transport is in accordance with the intended use of the product.
• If the subsequent performance fails twice, you can, at your option, demand a reduction in price or withdraw from the contract.
• The warranty period is one year from delivery of the product.
9. Liability
9.1 We are not liable for your damages under the statutory provisions if the damages were caused intentionally or by gross negligence, if they result from the absence of a guaranteed characteristic of the service, if they are based on a culpable breach of essential contractual obligations (see clause 9.2), if they result from a culpable injury to health, body, or life, or for which liability is provided under the Product Liability Act. However, in the case of a merely negligent breach of an essential contractual obligation (see clause 9.2), our liability is limited to such damages that are typically and foreseeably expected to arise in the course of providing the agreed services. This limitation does not apply to damages resulting from injury to health, body, or life.
9.2 Essential contractual obligations are those contractual obligations whose fulfillment is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely, and whose breach, on the other hand, jeopardizes the achievement of the purpose of the contract.
9.3 Furthermore, our liability is excluded regardless of the legal basis.
10. No Granting of Rights of Use
By purchasing the product, you acquire only the physical ownership of the product. No other rights of use are granted. Any reproduction, distribution, rental, public display, or other analog or digital exploitation of the purchased product is prohibited unless permitted by law. However, you are permitted to resell the purchased product.
11. Right of Withdrawal
11.1 You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
11.2 To exercise your right of withdrawal, you must inform us (“Sala Lieber
Studio/Showroom, Kanalstrasse 25, 41460 Neuss,
+49 160 95262158, salalieber@googlemail.com”) of your decision to withdraw from this contract by means of a clear statement sent by email. You may use the attached model withdrawal form, but this is not obligatory.
11.3. To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.
11.4. Sala Lieber points out that there is no right of withdrawal for works with a presentation freely chosen by the customer, as the works are individually produced according to your specifications. For custom-made products, the right of withdrawal is excluded according to § 312g para. 2 no. 1 of the German Civil Code (BGB).
11.5 In the event of a cancellation, the following conditions apply:
• All payments received from you will be refunded, including delivery costs. This excludes any additional costs incurred as a result of your choosing a delivery method other than our cheapest standard delivery option.
• For orders within Germany, a cancellation fee of €5 may be charged to cover the transaction costs incurred for the refund. For orders from abroad, we reserve the right to charge a cancellation fee of €15.
• The refund will be issued immediately and in any case no later than 14 days from the day on which you inform us of your decision to withdraw from this contract. The refund will be issued using the same payment method used for the original transaction. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
• You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you notify us of your withdrawal from this contract. The deadline is met if the goods are dispatched before the 14-day period has expired.
• You are responsible for the direct costs of returning the goods.
• You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
12. Data Protection
For the purpose of fulfilling and processing your purchase agreement, we collect, process, and use your personal data. This data is treated confidentially and will not be disclosed to third parties who are not involved in the ordering, delivery, and payment process. Further information on data processing and data protection can be found in our privacy policy.
13. Final Provisions
13.1 Should one or more provisions of these Terms and Conditions be or become invalid, this shall not affect the validity of the remaining provisions.
13.2 The contractual relationship with you shall be governed exclusively by the laws of the Federal Republic of Germany. The application of the UN Convention on Contracts for the International Sale of Goods (CISG) is excluded. If you have concluded the contract as a consumer (see section 1.3), the mandatory consumer protection provisions applicable in the state in which you have your habitual residence shall also apply, provided they offer you more extensive protection.
13.3 If you are a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all claims arising from the contractual relationship shall be Neuss, Germany.
Appendix: Sample Cancellation Form
(If you wish to cancel the contract, please fill out this form and return it.)
– An
Sala Lieber
Studio/Showroom
Kanalstrasse 25
41460 Neuss
E-Mail: salalieber@googlemail.com
– I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of the consumer(s)
– Reason for revocation
– Signature of the consumer(s) (only for notifications on paper)
– Date
___________
(*) Delete as appropriate.